Frequently Asked Questions
Everything you need to know about our premium drinkware and home essentials.
What materials are used in Orient Cup products?
We use high-grade borosilicate glass, premium ceramics, and food-grade stainless steel to ensure durability and heat resistance for all our drinkware.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days, while express options are available at checkout.
Are your products dishwasher and microwave safe?
Most of our ceramic and glass items are dishwasher and microwave safe. However, products with gold leaf detailing or vacuum insulation should be hand-washed only.
What is your return policy?
We offer a 30-day hassle-free return policy. If your item arrives damaged or you are unsatisfied with your purchase, contact our support team for a full refund or exchange.
Do you offer international shipping?
Yes, Orient Cup ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination country.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.